At Spiritual Counsellor Bangladesh, we are dedicated to nurturing your spiritual journey with flexibility and understanding. We recognize that life’s ebb and flow can sometimes require adjustments to your plans. This Refund Policy outlines our approach to cancellations and refunds, ensuring transparency and fairness for all involved. Whether you’re seeking clarity or need to make a change, we’re here to guide you through the process with care.
1. Eligibility for Refunds
To qualify for a refund, your request must meet these criteria:
- Contact Requirement: You must email us at [email protected] with full details of your appointment, such as your name, appointment date, time, and any confirmation number provided upon booking.
- Timeframe: Cancellation requests must be submitted at least 72 hours (3 full days) prior to your scheduled appointment time. For example, if your appointment is on Friday at 2:00 PM BST, your request must reach us by Tuesday at 2:00 PM BST.
- Payment Status: Only appointments that have been fully paid for and officially approved by our team are eligible. If payment is pending or the appointment is still under review, no refund applies.
This policy ensures we can maintain balance in our scheduling, allowing others on their spiritual path to benefit from available slots.
2. How to Request a Refund
We’ve made the refund request process straightforward to honor your time and energy:
- Submit Your Request: Send an email to [email protected] with the subject line “Refund Request – [Your Appointment Date/Time]” (e.g., “Refund Request – March 5, 2025, 10:00 AM”).
- Provide Details: Include your full name, the email address used during booking, the appointment date and time, and any additional details (e.g., a booking reference number) to help us locate your record quickly.
- Confirmation: Within 48 hours of receiving your request, we’ll reply to confirm receipt and inform you whether your cancellation meets our refund criteria. If approved, we’ll proceed with processing; if denied, we’ll explain why and explore alternatives where possible.
Please double-check your spam or junk folder if you don’t see our response within this timeframe, as email filters can sometimes redirect our messages.
3. Refund Processing
Once your cancellation is approved, here’s what happens next:
- Timeline: Refunds will be processed within 7-10 working days from the approval date. For instance, if approved on a Monday, expect the refund between 7-10 working days later, excluding weekends and public holidays observed in Bangladesh.
- Method: The refund will be returned to the original payment method used (e.g., the credit card or digital wallet tied to your booking). We do not offer alternative refund methods like cash or gift cards.
- Notification: You’ll receive an email confirmation once the refund is processed, including the amount refunded and the expected date it should reflect in your account.
Note that processing times may vary depending on your bank or payment provider. For example, some credit card companies or mobile payment services common in Bangladesh (e.g., bKash, Rocket) may take an additional 3-5 business days to display the refund. If you don’t see it after 25 working days, please contact us so we can assist.
4. Non-Refundable Situations
We aim to be fair, but there are circumstances where refunds cannot be offered:
- Late Cancellations: Requests received less than 72 hours before the appointment time (e.g., canceling on Wednesday at 3:00 PM BST for a Thursday 2:00 PM BST session) are non-refundable, as this impacts our ability to reassign the slot.
- No-Shows: If you miss your appointment without notifying us in advance, no refund will be issued. This includes cases where technical issues on your end prevent attendance—please test your connection beforehand.
- Unpaid or Unapproved Appointments: If no payment was made or the appointment wasn’t confirmed, there’s no basis for a refund.
- Incomplete Requests: Requests lacking sufficient details (e.g., no appointment time or mismatched names) may be denied until corrected, potentially missing the 72-hour window.
These guidelines help us maintain harmony in our operations and honor commitments to all guests.
5. Exceptions and Special Circumstances
We approach every situation with compassion, recognizing that life can bring unexpected challenges:
- Emergency Cases: If you face a sudden emergency (e.g., a medical issue, family crisis, or natural event like flooding common in Bangladesh) within the 72-hour window, email us at [email protected] with a brief explanation and any supporting details you’re comfortable sharing.
- Discretionary Review: Our team will review these requests on a case-by-case basis. Possible outcomes include a full refund, partial refund, or an offer to reschedule at no extra cost, depending on the circumstances.
- Examples: A power outage in Dhaka preventing attendance might warrant rescheduling, while a last-minute work conflict might not qualify unless it’s extraordinary.
We ask for your patience as we assess these exceptions thoughtfully, typically responding within 72 hours of your request.
6. Additional Considerations
To ensure a smooth experience, keep these points in mind:
- Time Zones: All deadlines (e.g., 72 hours) are based on Bangladesh Standard Time (BST, UTC+6), as our operations are coordinated from this region. If you’re booking from outside Bangladesh, please adjust for the time difference—for example, BST is 11 hours ahead of PST.
- Third-Party Fees: Refunds cover only the appointment fee paid to us. Any transaction fees charged by your bank or payment provider (e.g., bKash fees, international card fees) are non-refundable.
- Multiple Appointments: If you’ve booked multiple sessions, each cancellation is treated separately under this policy.
7. Changes to This Policy
As our services evolve, we may refine this Refund Policy to better serve our community. Updates will be posted here, with significant changes announced via email to recent users. We encourage you to revisit this page periodically to stay informed.
8. Contact Us
Have questions about refunds or need help with a cancellation? We’re here to assist you with kindness and clarity. Reach out to us at [email protected], and we’ll respond within 48 hours, often sooner. Your peace of mind matters to us.
Last Updated: March 4, 2025